Refund policy

14-Day Return Policy

We want you to love your DONNA jewelry. If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.

To be eligible for a return, the item must be returned in its original condition, without damage, and with its original packaging when possible.

To request a return, please contact us before sending the item back. Items returned without first requesting a return may not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Once we receive and inspect your return, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit card company to process the refund.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible so we can make it right.

1-Year Craftsmanship Warranty

Every DONNA jewelry piece is handcrafted with care, and we stand behind our craftsmanship. Your jewelry is covered by a one-year warranty from the date of purchase against defects in craftsmanship, including issues with the clasp, hardware, or assembly.

This warranty does not cover normal wear and tear, accidental damage, loss, improper use, or damage caused by exposure to chemicals, perfumes, water, or other conditions beyond normal wear.

If you experience an issue with your jewelry during the warranty period, please contact us with your order information and photos of the item. We will evaluate the piece and, when covered by the warranty, repair or replace it at no charge.

After the one-year warranty period, you are still welcome to contact us to discuss available repair options.

DONNA jewelry by CSH